RESERVATIONS:

MAY BE CANCELLED UP TO ONE WEEK (7 DAYS) IN ADVANCE OF THE RENTAL PERIOD FOR A FULL REFUND.

RESERVATIONS CANCELLED LESS THAN ONE (1) WEEK IN ADVANCE WILL BE CHARGED IN FULL -OR- RECEIVE STORE CREDIT.

ONCE THE RENTAL PERIOD HAS BEGUN, THERE ARE NO REFUNDS FOR RETURNING THE SCOOTER EARLY. 

At Folsom Mobility Scooter, LLC, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward return policy to address your concerns. Please review the following guidelines to understand our procedures for returns, exchanges, and refunds.

· Products must be returned within 3 days from the receipt of purchase.

· The item must be in new, unused condition and in the original packaging.

· Proof of purchase, such as a receipt or order confirmation, is required for all returns.

· Certain items, such as customized or special-order products, may not be eligible for return. Please contact our customer service for specific details.

· All Orders (not in stock) have a 25% restocking fee + $115 return freight charges

1. Contact our Customer Service Department to initiate a return.

2. Provide your order number and a brief description of the reason for the return.

3. Our team will provide you with instructions for shipping the item back.

4. Pack the item securely, including all accessories, manuals, and documentation.

5. Ship the item to the address provided.

· Upon receipt and inspection of the returned item, refunds will be processed to the original payment method within 7-10 business days.

· If you prefer an exchange, please specify this when contacting customer service. Exchanges are subject to product availability.

· Shipping and handling fees are non-refundable, except in cases where the product is defective or the wrong item was shipped.

· If the returned item is found to be used, damaged, or missing parts, a restocking and cleaning fee may apply or the return may be denied.

If you receive a defective or incorrect item, please notify us within 3 days of delivery. We will arrange for a replacement or full refund, and cover any return shipping costs in these cases.

Non-Returnable Items

· Customized products

· Products marked as "final sale"

· Used or altered items

For questions regarding returns, refunds, or exchanges, please contact Folsom Mobility Scooter, LLC Customer Service at:

· Email: folsommobilityscooter@outlook.com

· Phone: 916-850-3100

· Address: 9940 Business Park Dr STE 180 Sacramento CA 95827

WARRANTY SERVICE:

There is no charge for repairs covered under the warranty when the scooter is brought into the store. There is a $99 in-home service fee payable at the time of scheduling service, for all in-home service visits, even when the repair is covered under warranty.